> ## Documentation Index
> Fetch the complete documentation index at: https://docs.boothmaven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Field Staff Troubleshooting & FAQ

> Answers to common questions: badge scanner issues, offline sync, and glossary of terms.

# Appendix

Troubleshooting, Tips & Glossary

***

## Appendix A: Common Questions & Troubleshooting

### My event does not appear on the Mobile App

The active event is set by your Account Admin in the web portal. Check with your admin that you have been assigned to the correct event and that the event dates are set correctly. If the event was just created, log out and log back in to refresh.

### The lead score did not update after I answered qualification questions

Lead scores update in real time as answers are saved. Check that you saved the answers by scrolling to the bottom of the Qualification tab and tapping **Save**. Pull-to-refresh on the Contacts list to force a sync.

### The Card Scanner is not reading the business card

Ensure the card is on a flat, well-lit surface without glare. Align it squarely within the green corner frame. If the camera keeps failing, tap the gallery icon to upload a photo of the card instead. If a card uses embossed or foil printing, manual entry may produce better results.

### I accidentally deleted a contact

Contact deletions are permanent from the mobile app. Your Account Admin may be able to recover data through the admin panel if the deletion was very recent — contact your admin immediately.

### Meeting invitations are not being received by contacts

Check that your account's email settings (SMTP) are correctly configured in **Settings → Email Settings**. If using BoothMaven's default sending address, ask the contact to check their spam folder. You can also share meeting details manually via WhatsApp or your own email.

***

## Appendix B: Glossary

* **Account Admin** — The user with full access to all BoothMaven settings, events, staff, and data.
* **Badge Scan** — Capturing a lead by scanning the QR code on their event badge.
* **Booth Manager / Exhibitor** — A user role with access to assigned events and their contacts and meetings, without account-level admin permissions.
* **Card Scanner** — The OCR-powered camera tool in the Mobile App that reads business cards and pre-fills the contact form.
* **Digital Card** — An interactive digital version of a business card including contact info, assets, videos, and links.
* **Field Staff** — A user who primarily uses the Mobile App on the show floor to capture and manage leads.
* **Lead Labels** — Names for the three lead quality tiers (default: Hot, Warm, Cool). Customisable in Settings.
* **Lead Score** — A 0–100 numeric score automatically calculated from a contact's answers to your qualification questions.
* **Microsite** — An interactive landing page created within BoothMaven, shareable via URL or QR code.
* **Qualification Questions (Booth Questions)** — Questions configured by the Account Admin that staff answer for each captured lead to score and prioritise them.
* **Stories** — Short-form social-style content pieces that staff can share with attendees on the show floor.
* **Task List** — A named collection of contacts used to organise post-event follow-up activities.

***

BoothMaven User Manual  ·  Version 1.0

For support, visit [app.boothmaven.com](https://app.boothmaven.com)


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